Study Guide for the Delta Virtual Job Tryout & Tips
Updated November 20, 2023
The Delta Virtual Job Tryout is a six-section assessment designed to assess how well you will perform as a flight attendant.
The tasks cover several areas, including customer service, work style and problem-solving.
It is considered the most difficult part of the Delta flight attendant recruitment process. Therefore, preparation is essential.
What Is a Delta Virtual Job Tryout?
The Delta Virtual Job Tryout (VJT) is an online assessment used by Delta Airlines as part of its hiring process.
It is designed to evaluate candidates for various positions within the company, including customer service agents, flight attendants, and other roles.
In addition, the Flight Attendant Delta Virtual Job Tryout consists of a series of interactive job simulations and assessments that feature real-world scenarios related to the role.
It is the second and most challenging assessment flight attendant candidates must pass during their recruitment process.
These simulations are intended to assess a candidate's skills, abilities, and behavioral traits that are important for success in the role.
The assessments may include tasks such as:
- Problem-solving
- Decision-making
- Multitasking
- Customer service scenarios
- Situational judgement
The Delta Virtual Job Tryout assessment is typically accessed online by candidates and can be completed from anywhere with an internet connection.
It is a standardized and objective assessment tool that helps Delta evaluate a large number of candidates efficiently and fairly. The results of the VJT, along with other factors such as interviews and qualifications, are used to make hiring decisions.
The test is taken after candidates have passed the first Delta Assessment taken via TalentBank. They have 14 days to complete the test once it has been assigned.
Prepare for the Delta Virtual Job Tryout with JobTestPrep
What Are the Different Parts of the Test
There are six stages in the Delta Flight Attendant Virtual Job Tryout Assessment.
Section One: Handle Work Challenges
The Handle Work Challenges section consists of seven questions. Each question represents a common onboard scenario. The goal of this assessment is to measure how well you adapt to and make judgment calls in unplanned situations.
Your task is to read through the four possible solutions and choose the option you will most and least likely take.
Section Two: Serve Passengers
The section requires candidates to make logistical decisions to provide the best service possible for the passengers by using the information provided.
The information might be:
- Inventory lists of all the food, drinks and amenities onboard
- Customer information and seat plans
- Onboard manuals regarding health and safety
Typical scenarios include moving passengers and distributing food fairly.
Section Three: Understand Passengers
The third assessment measures your ability to show empathy. Candidates will have to listen to recordings and identify the emotions the customers are experiencing.
Section Four: Tell Us Your Story
This section includes behavioral questions about the candidate’s aspirations, experience and motivations.
The Delta Airlines Virtual Job Tryout questions are similar to those you would expect in an interview, such as What makes you a better flight attendant than the other candidates?
Section Five: Recall Passenger Needs
The second to last section measures how well you can memorize and recall information.
You will be asked to recall what problems the passengers had in the section three audio recordings and what emotions they were experiencing.
Section Six: Describe Your Approach
The final section of this assessment is reflective of a Work Style Assessment and assesses how trustworthy you are and whether you are easy to work with.
You will be shown pairs of statements about your preferred work environment and style.
In addition, you will need to choose the statements that align most with your traits and personality.
Example Questions of the Delta Virtual Job Tryout
Example Delta Virtual Job Tryout questions include:
Handle Work Challenges
Once the aircraft has reached cruising altitude, a mother tells you that she has left her baby’s bottle at the airport and doesn’t have a spare. There are no other babies on the aircraft. Her baby has been crying since take-off and the surrounding passengers are starting to get irritated by the noise
Please choose which action you should take and which action you should not take?
a) Inform the mother that there are no baby amenities onboard, as that is something parents should be prepared for and make it clear that she will need to find a solution herself.
b) Apologize and explain the situation to the passengers and offer earplugs, headsets and complimentary beverages.
c) Assure the mother that this happens all the time to parents, especially when flying for the first time with an infant, and move her to a less populated area of the aircraft.
d) Try to reassure the mother that this is a common scenario, especially when flying for the first time with an infant, and move her to a less populated area of the aircraft so she has more space. Once they are relocated, inform the mother you are going to walk through the aircraft and ask any other parents if they have something similar to a bottle or any solutions. You never know; some parents pack items they don’t need just in case.
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| Item | Amount | Cost |
| Blanket | 350 | $3 |
| Headset | 200 | $4 |
| Soft drink | 200 | $3 |
| Alcoholic drink | 100 | $8 |
| Hot drink | 250 | $3 |
| Snacks | 600 | $2 |
Using the information above, how many passengers can buy both a snack and a hot drink?
a) 600
b) 250
c) 550
d) Every passenger
Describe Your Style
1. I always prefer working individually / I sometimes prefer to work alone.
2. I thrive when working under pressure with tight deadlines / I perform better when I am not under pressure and have the time to do things correctly.
3. I easily get frustrated with colleagues / I very rarely get frustrated with my colleagues.
If you feel like you need additional support with the recruitment process, it might be worth investing in a preparation pack that offers Virtual Job Tryout Delta flight attendant questions and answers.
Getting Delta VJT Results
The time it takes to receive your Flight Attendant Delta Virtual Job Tryout results can vary. Generally, it depends on the specific hiring process and timeline set by Delta Air Lines.
After completing the VJT, you will typically have to wait for the company to review and evaluate your results.
For this stage of the recruitment process, you can expect to wait for around three to five days to find out if you have made it through the interview stage.
If you haven't received any communication regarding your VJT results after a reasonable amount of time, it's advised you reach out to the appropriate contact person at Delta for an update.
How to Prepare for the Delta Virtual Job Tryout
The Delta Virtual Job Tryout assessment is in a different format than what you might be used to.
However, all sections have the same outcome: to assess how well you fit with Delta’s culture and values and how suited you are to the role of a flight attendant.
Preparing for your VJT can help you perform your best during this unusual and difficult assessment. Here are some Delta virtual job tryout tips to help you prepare:
Step 1. Research the Job Requirements
Understand the specific skills, competencies, and qualities that Delta is looking for by reviewing the job description and any other available information to identify the key job-related attributes.
The ideal flight attendant profile is rather simple.
They are safety and customer-centric professionals who thrive in busy environments, enjoy helping others, are quick problem-solvers and love a variety of work.
Step 2. Familiarize Yourself With Delta Airlines
Research the company's values, culture, and customer service approach.
Gain an understanding of Delta's commitment to excellence and its focus on customer satisfaction. This will help you align your responses with their values during the assessment sections.
The main Delta Airline values are:
- Honesty
- Integrity
- Respect
- Perseverance
- Servant Leadership
When working through any assessment, always have these values in the back of your mind.
Step 3. Review Common Customer Service Scenarios
Being a flight attendant is one of the most challenging customer service roles.
Practice handling different customer scenarios such as complaints, requests, or difficult situations.
For ideas on the type of scenarios flight attendants face, read through forums or follow flight attendants on social media.
You can also reach out to some flight attendants and ask about their experiences and how they respond.
Step 4. Practice Problem-Solving and Decision-Making
Flight attendants solve problems and make decisions on every flight. Sometimes those problems are easy. Other times they are stressful and unexpected (such as medical or safety emergencies).
Develop your problem-solving and critical-thinking skills by analyzing situations, identifying options, and making effective decisions within limited timeframes.
Consider real-life examples from your past experiences that demonstrate your ability to handle challenging situations.
Step 5. Reflect on Your Past Experiences
Think about your previous work experiences and situations where you demonstrated relevant skills and competencies. Consider examples of teamwork, communication, adaptability, and conflict resolution. These experiences can be valuable when answering behavioral and situational judgment questions.
Step 6. Practice Time Management and Multitasking
The Delta virtual job tryout might include tasks that require managing multiple responsibilities simultaneously.
For example, during the Understand Passengers section, not only do you need to identify emotions, but you also need to make notes and remember those passengers for a later section.
Practice prioritizing tasks, managing time effectively, and maintaining attention to detail under pressure.
Step 7. Stay Calm and Focused
On the day of the VJT, ensure you have a quiet and distraction-free environment.
Read each question carefully, think through your responses, and answer to the best of your abilities. Stay calm and composed throughout the assessment.
Step 8. Invest in a Preparation Pack
Being a flight attendant is a dream job for a lot of people, but it is also highly competitive.
If you feel you need additional support or help with your Delta Virtual Job Tryout answers, invest in a preparation pack like this one from JobTestPrep or work through free online practice questions until you feel comfortable.
Remember, while preparation is important, it's also essential to be genuine and authentic in your responses. Delta looks for candidates who align with their values and demonstrate the necessary skills for the job.
The Delta Virtual Job Tryout is a six-section assessment designed to assess how well you will perform as a flight attendant. The tasks cover several areas, such as customer service, work style and problem-solving. It is considered the most difficult part of the Delta flight attendant recruitment process.
The best way to pass the Delta Virtual Job Tryout is to research the role and company, practice common customer service scenarios and complete practice questions or preparation packs.
Delta receives a vast amount of applications. However, if you take the time to properly prepare and demonstrate the skills and values essential for being a flight attendant, your chances will improve.
During your Delta Virtual Job Tryout, you can expect six different sections, all assessing different skills, including how you handle unexpected situations, dealing with customers, work style preferences and understanding emotions.
No, the Delta VJT is not timed.
The best way to prepare for the Delta Virtual Job Tryout is to research the role and company, practice common customer service scenarios and complete practice questions or preparation packs.
You should also evaluate your past experience to find examples of excellent customer service, decision-making and problem-solving. It will also be helpful to identify your strengths and areas for improvement.
If you have passed the Delta Virtual Job Tryout, your recruiter will reach out to you after a few days to invite you for an interview.
There are five stages in the Delta hiring process. The initial application, a Talent Assessment, the VJT, a live interview, and finally, the event day, which consists of several interviews and Q&As. If you successfully pass all these stages, you will receive your job offer.
You can find practice Delta Virtual Job Tryout questions and answers for practice on websites such as JobTestPrep.
There are six sections in the Delta Virtual Job Tryout. Each section has a selection of questions, depending on the question type.
As this assessment is part of a highly competitive recruitment process, it is often not possible to retake the Delta Virtual Job Tryout. Instead, you will need to reapply for the position when it next becomes available.
You can find a complete guide for the Delta Virtual Job Tryout on JobTestPrep.
Final Thoughts
The Delta Virtual Job Tryout is the most challenging part of the recruitment process.
However, if you take the time to prepare by familiarizing yourself with the role and Delta’s values, the skills essential for being a flight attendant and the assessment format, you will improve your chances of succeeding.
