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The Capital One Assessment (2023)

The Capital One Assessment (2023)

Updated March 13, 2023

By Hayley Ashworth
Hayley Ashworth

Capital One is a financial services institution established in 1994. Its headquarters are in McLean, Virginia, and it has locations throughout the US, Canada, UK, India and the Philippines.

It has a reputation for being one of the most sought after employers in the world and is recognized by Fortune magazine as one of the '100 Best Companies to Work For'.

As such, it has a competitive graduate program and a thorough recruitment process to ensure all employees meet Capital One’s ethical standards.

What Type of Employees Does Capital One Look For?

Capital One’s two core values are:

  1. Excellence
  2. Doing the right thing

Therefore, during the recruitment process, all applicants need to demonstrate:

  • Willingness to learn
  • Advanced communication skills
  • Respect for diversity
  • Trustworthiness
  • Efficiency
  • Innovation
  • Collaboration

What Is the Capital One Assessment Test?

To help facilitate recruitment, Captial One developed the Capital One Assessment. This is an online assessment the applicant takes at home.

This assessment takes place after your online application and before the interview process.

The assessment is split into four different exams:

  1. Situational judgment and behaviour
  2. Verbal reasoning
  3. Numerical reasoning
  4. Coding

The coding exam is for those applying for more technical roles, while the other three sections are mandatory for all applicants.

Only those who perform well on the tests will be asked to attend an interview. It is for that reason that you need to be prepared for the Capital One assessment.

What Does a Capital One Assessment Involve?

Situational Judgment and Behaviour

The format follows a traditional situational judgement test.

Candidates are presented with a series of hypothetical situations where an issue or conflict needs resolving.

The questions will be presented in one of the following formats:

  • Multiple-choice
  • Scenario-based
  • Most–least likely
  • Ranking and rating

There are not really any right or wrong answers. Instead, recruiters are looking for answers that best match the company values and ideals.

Example Questions

Example Question

1. Multiple-Choice

You are working on the customer service desk, and an unsatisfied customer begins to air his frustrations about a product he bought.

Which of the following would you consider the most appropriate response?

a) Immediately pass the customer to your supervisor
b) Tell the customer his concerns are wrong and his behaviour is inappropriate
c) Go out of your way to prove the product’s superiority
d) Make an effort to listen to the customer
e) Offer alternative products

Example Question

2. Scenario-Based

During a Monday morning briefing, you and another team member were tasked with working through a list of cold calls to be finished by Friday.

You split the list in two and continue with your working week.

On Friday morning, you discover that your colleague has not even started his half of the list.

When you confront him, he asks if you can settle the matter without management finding out.

Which do you think is the most appropriate response?

a) Cover for him this one time
b) Quickly work through his half of the list
c) Let the situation unfold naturally
d) Report the situation as it is to your manager

Example Question

3. Most–Least Likely

You have been given the six-month internship of your dreams. You now know you have half a year to increase your chance of getting hired permanently.

Mark which of the following statements you are most likely to do, and those you are least likely to:

a) Being a graduate with a degree is enough. This internship is a way for me to see if the role and company are a fit for me.
b) This is my time to shine, and I will do everything I can to go above and beyond, no matter the workload.
c) I will use this time to network with those in charge of the hiring and recruitment process to secure my future position.
d) I will do the minimum expected. Why should I do extra when I’m already working for free.

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Example Question

4. Ranking and Rating

Please indicate how much you feel the following statement applies to you:

'When faced with multiple and complex tasks, I prefer to plan each step in advance to ensure everything is completed.'

a) Strongly disagree
b) Disagree
c) Neither agree nor disagree
d) Agree
e) Strongly agree

Verbal Reasoning

Again, the number of questions you will receive and exactly how long you will have to complete this will vary.

Typical verbal reasoning tests last 20 to 30 minutes, so it is likely to be in that region.

Capital One looks for good communication skills and comprehension of complex situations in all its employees, so this test is equally as important as the numerical and behavioural exams.

The exam features a series of short texts, followed by a concluding statement. You will need to decide if each statement is true, false or undecided.

The trick with this exam is to make your decision based on the information in front of you and nothing else.

Do not use your previous experience to influence your answer.

Example Question

Example Question

'It is not uncommon for companies to take on interns or student employees over the summer, as this is when most full-time staff like to take vacations. It is also often the case that the workloads increase during this time, so the extra hands are always welcome.

'Another advantage of interns and student employees is that the student gains experience and knowledge, opening a path to future employment within that organization.

'In some instances, the company may pay the students a fixed rate as an incentive.'

Please mark the following statements as true or false:

a) In theory, interns can carry out tasks while full-time employees are on vacation
b) Those in summer employment are given the same employee benefits as full-time employees
c) Some companies have higher workloads in the summer and fewer employees
d) Student employees are subject to the same HR policies and procedures as full-time employees

How to Pass the Capital One Assessment Test in 2021
How to Pass the Capital One Assessment Test in 2021

Numerical Reasoning

As Captial One is a financial institute, there is an expectation that employees are good with numbers.

The numerical reasoning exam has 30 questions and a 35-minute time limit.

You will be required to:

  • Interpret data from charts, graphs and tables
  • Complete simple math operations like multiplication and addition
  • Work through calculations of ratios and percentages

You are allowed to use a calculator during this test.

Example Question

TV Show Readership
Popular TV Shows Viewers (millions) Percentage of adults watching each show in Year 3
Year 1 Year 2 Men Women
The Vampire Diaries 3.6 2.9 7 6
Grey’s Anatomy 13.8 9.3 24 18
Riviera 1.1 1.4 4 3
Charmed 8.5 12.7 30 23
Batwoman 4.8 4.9 10 12
Example Question

Please consider the table above and answer the questions below.

1. Which TV show was viewed by a higher percentage of women than men in year 3?

a) Batwoman
b) Riviera
c) Charmed
d) Grey’s Anatomy
e) The Vampire Diaries

Example Question

2. What is the combined number of views in millions of The Vampire Diaries, Batwoman and Riviera?

a) 9.5
b) 10.6
c) 7.8
d) 8.4
e) 12.2


This exam is only for those applying for technical positions and is an effective way of ruling out any candidates who do not possess the necessary skills.

As so many graduates apply for these roles, it is essential for Captial One to reduce the numbers and advance only the most talented.

The types of questions will assess your aptitude for:

  • Solution design
  • Coding algorithms
  • Data structures

How to Prepare For the Capital One Assessment in 2023

The Capital One Online Assessment plays an essential role in your recruitment process as only those who match the company’s requirements progress to the interview stage.

As two of the tests do not rely on scores reflecting the number of correct answers (situational judgement and behaviour, and potentially the coding exam), it can be difficult to know how best to prepare.

However, the following tips are designed to help you prepare and feel more confident with your Capital One Assessment.

Step 1. Research Capital One

The goal of the Capital One Assessment is to find the candidates who best match the company values.

Taking the time to research and understand how the company works and what it is looking for in its employees will help you answer the verbal reasoning and situational judgement exams.

Step 2. Understand the Job Description

Again, understanding what you will be expected to do on a daily basis will help you answer some of your questions.

If you are expected to handle multiple tasks and work to deadlines, your answers need to demonstrate your ability to prioritize, manage your time and multitask.

Step 3. Understand the Exam Sections

Do as much research as you need to understand the format of the test and the types of questions.

Knowing what to expect reduces a lot of uncertainty.

Step 4. Sit as Many Practice Tests as You Can

Recruitment tests all follow similar formats and are generally designed by a limited group of companies.

The Capital One Assessment is produced by SHL. The company provides several practice tests that will help you feel better prepared.

Also, complete as many psychometric and personality tests as your time allows.

Not only will they help you get comfortable with the test format, but they also tell you a lot about your personality, strengths and weaknesses.

Step 5. Practice Against the Clock

The numerical reasoning exam lasts 35 minutes, and you can expect the other sections to last 20 to 30 minutes.

During your preparation, try answering as many questions as you can within that time limit.

Doing this helps you understand how time passes and which questions you need to dedicate more time to.

Step 6. Take Care of Yourself

Before sitting the test, ensure you are well-rested, fully hydrated and have eaten a nutritional meal. This will help you concentrate better and not be distracted by bodily needs.

Step 7. Pick Your Test Location Carefully

All the Capital One Assessments are taken online at home.

When completing the test find a quiet, comfortable place where you will not be disturbed.

Frequently Asked Questions

Capital One is a global financial services organization and has a reputation for being one of the world's most sought-after places to work.

The recruitment process is competitive, requiring candidates to complete several assessments.

In return, the company offers career progression, focusing on developing its employees and a range of perks.

Capital One runs a competitive recruitment process. As part of this process, candidates must sit an online assessment known as the Capital One test.

This test is split into four sections, each section assessing a different ability: numerical, situational judgment and behavior, verbal reasoning and coding (for those applying to technical roles).

Each section comprises multiple-choice questions, with the format of questions varying according to the assessed ability.

Capital One focuses on the development of its employees. Those who join the organization at entry-level join at an associate level.

As your experience grows and depending upon the rate you want to progress your career, the levels that follow include Coordinator, Senior Coordinator, Principal Coordinator, Associate, Senior Associate, Principal Associate, Manager, Senior Manager, Director, Senior Director, Vice President, Managing Vice President, Senior Vice President and Executive Vice President.

The Capital One assessment is designed to determine whether candidates demonstrate the abilities required to succeed in a role and are a good fit for the organization.

The skills assessed include numerical and verbal reasoning, situational judgment and behavior. Those applying for technical positions will also be evaluated on their coding ability.

To ensure you perform at your best in the Capital One assessment, it is vital to ensure you have practiced the tests, researched Capital One, understood the job requirements, and are clear on what ability is being assessed in each section of the test.

Timelines for an interview decision can vary depending on the time of your application or the role you applied for. In general, applicants can expect to hear back within one week of their interview.

The Capital One assessment is an online assessment that takes place after application submission.

Those successful in the Capital One assessment will usually be notified by email and invited to the next stage of their recruitment process: the interview.

All applications for positions at Capital One are taken online.

Capital One is a global employer recognized by Fortune magazine as one of the top 100 employers to work for.

The company focuses on employees sharing their ideas and developing their careers with the organization.

In addition to a competitive salary, Capital One offers many perks that encourage its employee's health and wellbeing, along with daycare incentives for working parents and carers.

In general, Capital One adopts a business casual dress code. This may vary according to the location.

When attending an interview or face-to-face assessment at Capital One, ensure you check the dress code of the location you are being interviewed at to ensure you dress appropriately for the interview.

Recognized by Fortune magazine as one of the top 100 places to work, Capital One has a variety of roles available that provide excellent career development and progression.

As with many global employers, Capital One offers additional perks for its employees, including onsite health and wellbeing facilities, daycare incentives for working parents and carers, retail discounts and financial savings plans.

Final Thoughts

Entering the recruitment process for a high-profile and desirable company is never easy, especially when you are fresh out of college.

Taking the time to thoroughly research the company, job and assessment format will help your confidence and reduce your anxiety.

When working through the practice questions, seek to understand the Capital One Assessment answers to know what your recruiters expect from you.

Finally, remember that you have applied for that role because you believe you are a perfect fit. This is not the time to hide – use these assessments to show your strengths and skill sets.