Concentrix Careers: Hiring Process/Employment/Job Application
Updated November 5, 2024
If you are looking for a new role in customer experience, then working with Concentrix might be the ideal career choice for you.
Concentrix is a global company that offers job roles across many countries, and also includes careers that can be fully remote too.
Getting a job with Concentrix needs some preparation, as the competition for roles can be fierce – so the more you know about what to expect, the better chance you will have of succeeding.
In this article, we will discuss the types of roles that are available at Concentrix, what you can expect from the application process and some Concentrix job application tips to help you make the most of the process and get the job you want.
What Are Concentrix Careers?
Concentrix is a business services company that is all about working with client companies to improve their customer experience.
Although it is headquartered in Fremont, California, it operates globally – employing 300,000 staff in more than 40 countries and speaking 70+ languages.
It provides the following services to its clients:
- CX Strategy
- Experience Design
- Digital Engineering
- Experience Platforms
- Automation and Operations
- Enterprise Modernization
- Data and Analytics
- CX Management
- Content Trust and Safety
Concentrix serves more than 1,000 clients, including 130+ that are in the Fortune Global 500, and as a business Concentrix is all about its vision to become the greatest customer engagement services company in the world, following its specific values to get there.
Roles at Concentrix are varied, and there are several different careers that you could work in if you wanted to apply, ranging from Concentrix Catalyst careers to Concentrix corporation jobs and Concentrix at home jobs.
Potential business areas that may interest you include:
- Accounting and Finance
- Contact Center
- Global Security
- Human Resources
- IT
- Legal
- Marketing and Communication
- Operations
- Project Management
- Sales and Account Management
- Training and Quality
- Real Estate
- Research and Analytics
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Are Concentrix Careers Remote?
Concentrix really favors the remote working model, and it offers many of the available roles it has on either a completely remote or hybrid basis, where time is shared between working from home and working in the office.
Concentrix believes that a remote culture is something that meets the needs of a business landscape that has been through some drastic changes – and continues to grow and develop in a similar way.
The benefits of working remotely include things like not needing to commute, and working from wherever you are – but Concentrix remote jobs also include paid training through virtual learning, and a global network that understands the value of a remote culture.
Concentrix offers many different roles on a remote basis, whether they’re in customer support or even executive leader positions – and the application process is the same, whichever way you prefer to work.
Benefits of Working at Concentrix
Working for Concentrix means being part of a business that thrives on being considered as a disrupter in the industry.
What this means for you is that part of the benefits of working for Concentrix is that your diversity can be your superpower – and you’ll get rewarded in different ways for the good work that you do.
Aside from competitive salary structures, employees can also take advantage of performance-related pay and bonuses, as well as a slew of other benefits – offices are equipped with subsidized restaurants, gyms and breakout spaces where foosball and pool games can bring people together.
Outside of work, social evenings and events are the norm – and there are different ways to make connections even if you work remotely.
The Concentrix Recruitment Process
When you are looking for a role at Concentrix, the application process will be broadly the same, whether you are looking for remote Concentrix careers or not.
However, some positions may have some changes, depending on the needs of the role.
Find Concentrix Jobs Online
Concentrix careers are often listed on third-party job sites, but the best place to find a role with Concentrix is through its careers website.
Here, every role is listed, and you can search for your ideal role using the keyword search box.
If you want to browse the roles or filter the results, you can look for Concentrix jobs in different business areas, in different locations and also by the type of role (Concentrix remote jobs, part-time, etc.).
Each role comes with a detailed job description, so you can see exactly what your responsibilities will be, what skills and competencies are needed and what type of person the company is looking for to fill the role.
If you do not see a role that suits your skills, you can sign up to get updates on new roles and become part of the company’s talent network – you’ll get emails when new roles are posted and often be among the first to hear about them too.
Fill Out the Online Job Application
The application form at Concentrix is fairly straightforward. You will be asked to share your personal contact information, as well as details of your experience and education.
You might be asked to upload a tailored CV and/or cover letter.
While you are completing this, bear in mind the details in the job description, and try to ensure that you are meeting the requirements in terms of skills and competencies – and demonstrate these wherever you can.
The application will be reviewed by a member of the recruitment team, and if you meet the minimum criteria, you will move on to the next stage of the process.
Interview
The next stage of the process is the interview.
For some roles, this will be via telephone, while for others it will be a virtual experience.
During the interview, the recruiter will want to ask some questions to help them get to know you. You might be asked about things that are in your resume or application form, and it is a good opportunity for you to ask questions, especially at the end of the interview.
Other questions that you might be asked include:
- Motivational – Why do you want to work at Concentrix? Where do you see yourself in five years’ time?
- Competency – Describe a time when you had to work as a team to solve a problem. What does good customer service look like to you?
The interviewer wants to know that you have done your homework for the company, and they are looking to see if you are a good fit for the culture and values of the business.
Background Checks
For some roles, you may need to have more thorough background checks, but you can expect the recruiter to contact your previous employer for a work reference no matter what position you have applied for.
Concentrix is very proud of its culture, and part of that is its values – including having high integrity with exemplary character. The recruitment team are looking for candidates who share the same values and are honest.
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Concentrix Job Application Tips
Step 1. Learn About Concentrix and Its Values
As soon as you start looking into careers at Concentrix, you will notice that the business has strong values and vision.
To demonstrate your commitment to the company, you need to make sure that you research the company and the wider customer experience industry.
Concentrix shares the following culture statements:
- Fanatical about clients and staff
- High integrity with exemplary character
- Tenacious in pursuit of excellence
- Value knowledge, openness and transparency
- Contrarian views on how to run a business
- Bold in decisions
- Disruptive in the marketplace
- Invest in the future
- All contribute and are one Concentrix
When you are answering questions on the application form or during the interview, bear these statements in mind – and remember the skills and aptitudes that are described in the job advert.
Step 2. Tailor the Application for the Role
When you start your application, make note of the requirements of the role. You want to make the recruiter see that you have the right skills and competencies that they are looking for – this makes it much easier for them to choose you to take forward to the next stage when they are screening applications.
Highlight the skills and qualifications that you have which match the role, and make sure that you are prepared to give more details about them later.
You want to make your application fit the job description as perfectly as you can.
Step 3. Answer Truthfully and Fill Out All Questions (If Possible)
Honesty and integrity should come naturally to you anyway, but it is especially important when you are applying for a new role.
While you might think that you know what answers they are looking for in either the application form or in the interview, without being honest you are running the risk of having a bad experience.
If you are found to be dishonest in your application, you can expect to be dropped from the process.
However, if you are not caught during the hiring process, you could find yourself in a role that you are not suited for because you lied.
Answer every question in every format as honestly and fully as you can for the best results.
Step 4. Prepare for the Interview
The interview process can be nerve-racking, but there are a few things you can do to make it better.
First, know what type of interview you will have. The steps in the recruitment process should be detailed for you as you pass each stage, so you’ll know beforehand whether your interview will be through video or on the phone.
If it is a video interview, make sure that your tech and connections are all working properly – test your camera, microphone and speakers beforehand. You will also want to ensure that you are somewhere with a plain background, and that you are dressed appropriately, usually in smart interview clothing.
Whichever interview you are facing, make sure that you have rehearsed some answers to questions that might come up. Use the skills and competencies listed in the job description to come up with some examples from your own experience – and practice structuring your responses using the STAR method.
Make sure that you are somewhere that you will not be disturbed so that you can give your full focus to the interview.
Step 5. Practice Assessments Online
You may be asked to take an online assessment as part of the recruitment process. If you are, you should be given some warning about this so that you have some time to prepare.
The most effective thing you can do is take at least one practice test.
In some cases, you will be able to find practice tests created to be similar to those used in the Concentrix recruitment process, or at least ones that are made by the same testing company.
The more you can practice and prepare, the better your answers will be.
Concentrix provides business services to brands around the world, with a focus on customer engagement and especially improving customer experience.
It works in partnership with more than 1,000 global businesses.
The Concentrix headquarters are in Fremont, California, but it has offices in more than 40 countries around the world. It also offers remote Concentrix careers too.
The hiring process at Concentrix can take anywhere from a few days to several weeks, but you will be kept up to date by the recruitment team. You should be given some contact information to make this simpler.
Concentrix helps over 1,000 businesses to improve their customer engagement, and more than 130 of these businesses are in the Fortune Global 500.
For entry-level positions or customer service roles, Concentrix hourly pay may typically range from around $10 to $15 per hour. More specialized or experienced roles may offer higher hourly rates, possibly reaching $20 or more per hour.
If you have to take a Concentrix assessment as part of your application process, the best thing that you can do is to practice a similar test.
This will help you to get familiar with the structure and content of the assessment, and also give you some idea of whether there are areas where you need to revise your skills and knowledge.
Concentrix has many roles available where working from home is a possibility. These include customer service right through to executive positions, and roles can be fully remote or a combination of both work from home and in the office.
The Concentrix background check can take up to two weeks to be completed, but most candidates report that it is done in a few days. The recruitment team will let you know if there are any delays.
There are part-time roles available with Concentrix, although the majority are full-time. Concentrix as a company values flexibility, so hybrid and work from home roles allow for a high level of personal flexibility.
For entry-level IT positions or roles that require limited experience, the pay at Concentrix may typically range from around $12 to $20 per hour. More experienced IT professionals or those in specialized roles could earn higher hourly rates, ranging from $20 to $30 per hour or more.
For salaried positions, annual salaries for IT roles at Concentrix may start at approximately $40,000 to $60,000 for entry-level positions and go up to $80,000 or more for mid-level or senior roles.
Depending on the role you have applied for, it can take anywhere from a few hours to a couple of weeks after completing the interview to receive a job offer. For most people, the initial training and onboarding takes the longest, especially for those working remotely.
To prepare for your interview with Concentrix, make sure that you have done your research about the company, the industry and especially the job description. Prepare examples of when you have used the skills and competencies required as you are likely to discuss these in the interview too.
JobTestPrep has great preparation resources to help you with the Concentrix interview and assessment.
Final Thoughts
Concentrix is an exciting and relatively new business, with a fresh outlook focused on being disruptive and contrarian. Working for Concentrix is a great opportunity for those who are able to deal with the fast pace of the business and can show they are fanatical about delivering for their clients.
If you want to get that perfect role working with Concentrix, you need to be prepared for the application process – and the more you know about the business and the job you have applied for, the more likely it is that you will be selected.
Preparation is key – do your research and be honest throughout the application process.
