Teleperformance Careers: Hiring Process/Employment
Updated November 20, 2023
Teleperformance is an excellent employer in the digital services sector. Its excellent career options make it a highly sought-after employer. Getting a job at Teleperformance is challenging. You will have to pass several rounds of interviews and assessments.
Those looking to work in a digital business are spoilt for choice. There are lots of businesses offering digital jobs around the world. However, Teleperformance is one of the best options for securing a role.
However, securing a role at Teleperformance is not the easiest. There are some challenges that you might find.
In this article, we will be discussing the Teleperformance hiring process, careers and how to secure a role at the company.
What Is Teleperformance?
Teleperformance is a global digital business service company. Its headquarters is located in France.
The company provides a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including:
- Customer care
- Technical support
- Debt collections
- Social media services
- Trust and safety services that help defend online users and brand reputation, and other services
Teleperformance operates in 91 countries and serves 170 markets.
The company was created by Daniel Julien in June 1978 in France. In 1986, the company established its first international subsidiaries in Italy and Belgium.
Within two years, there were more subsidiaries in Spain, Sweden, UK and Germany.
In 1989, the process of merging Teleperformance and Rochefortaise Communication began.
It is listed on the Paris Stock Exchange and has had several name changes, becoming Teleperformance in 2006.
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What Teleperformance Careers Are Available?
There are numerous Teleperformance career opportunities available. The following opportunities include:
- Customer Service – Helping to solve customer queries to improve their experience. Happy customers are likely to spend more money on future sales.
- Sales – Turning leads and inbound queries into active customers. Sales teams are often paid a very basic wage and then earn a commission afterward.
- Operational – Helping to keep the business operational. This area includes roles that are client-facing.
- Support Roles – Helping to keep the business running with marketing, accounting, HR and other roles that aren’t client-facing.
Teleperformance is known to offer a wide variety of opportunities, including office-based roles, remote jobs, work from home opportunities and some hybrid options.
But most of the roles that are offered at the company are full-time positions.
What Are the Stages of Teleperformance Recruitment?
There are a few stages of the Teleperformance hiring process. It can be broken down into the following sections:
1. Application
The first section is about you chatting with a personal recruitment assistant on the careers website and getting more information about Teleperformance. You can also find out more about available Teleperformance vacancies by contacting the company directly.
It is important to make the most of this time. You can find out vital information regarding the opportunity, who the hiring manager is and when the closing dates are.
Once an opportunity has become available, you can make an application via the career page.
On the page, you will be prompted to create an online profile, if you don’t already have one. Once the profile has been created, you can apply for any position on the website.
After you have applied, you can then update your profile, apply for Teleperformance jobs and monitor the application progress from the online careers portal.
2. Testing
The hiring process includes two assessments:
- A cognitive test
- A typing test
The cognitive test evaluates language skills with multiple-choice questions on spelling, grammar and literacy. It also includes general knowledge questions related to computers.
To pass the typing test, you need to type at least 25 words per minute.
If you are applying for a technical help desk representative role, you will also take a basic technical knowledge test.
These tests can be challenging, so if you are thinking about applying for a role at Teleperformance, then you might want to consider preparing for the test early on.
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3. Interview
Now, you will be passed through a review by a member of the internal recruitment team. The recruitment team will then try to match the information that is on the application form to the skills required for the job.
They might also look at aspects such as spelling and grammar on the application form. That is why any application must be checked thoroughly before being submitted.
If the skills and experience match the requirements for the role, you will be contacted to set up a phone interview for the job position.
During the phone interview, you and the internal recruitment specialist will discuss the role in more detail. It is a chance for you to ask lots of questions. If you are still interested in the job role, and the recruitment specialist feels that you will still be a great fit, then you will progress to an interview with the hiring manager.
The hiring manager interview is usually between a candidate and the Hiring Manager and one team member from the department where the opening is.
This interview will involve lots of scenario-based questions and other common interview questions to gauge the personality and experiences of the past roles.
Some of the typical questions that are asked include:
- How comfortable are you with making decisions?
- Describe an experience you had with a difficult customer
- Where do you see yourself in five years?
- Tell us one positive and one negative aspect about yourself
- Why are you leaving your current position/company?
- What do you know about this company?
4. Offer & Onboarding
If the hiring manager feels that you are a suitable person for the role, then you will be offered a position by a member of the internal recruitment team.
They will then send an offer letter, which will include details about the position, benefits and salary.
When a candidate is not selected, they will receive a letter telling them the decision.
If the offer is accepted, you will be asked to complete pre-employment forms and start the pre-onboarding process. You will also need to submit to a drug test and background check. The internal recruitment team member should be able to help with this.
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Top Tips for Securing a Role at Teleperformance
Securing Teleperformance employment can be really challenging. It is known to be a good employer, therefore, there are lots of applicants for every open position.
Teleperformance is also one of the few companies that offers work-from-home roles.
To be in for a chance to secure a position at the company, you must prepare for the interview and the job application.
Here are some top tips for success:
Step 1. Check Your Application for Spelling and Grammar
You must check your application. You want to ensure that the spelling and grammar are accurate. If you make mistakes, it can taint your application performance.
In addition, you might want to use grammar-checking software such as Grammarly to tidy up your application.
Step 2. Dress Smartly for the Interviews
One of the first tips is to ensure that you are dressing correctly for the interviews. Smart-formal clothes are always the best way to go, even for a virtual interview.
If in doubt, a shirt and trousers would be a good choice for male applicants. In addition, wearing a tie would make you come across as business-like.
Female applicants may choose to wear a skirt or trouser suit in dark tones with a light-colored buttoned blouse or shirt. Clothes should be fresh and ironed if possible.
Footwear should also be formal.
Step 3. Research the Company
Many candidates make the mistake of not researching the company that they’re interviewing with.
Knowing as much as possible about the company is important. This includes, understanding the history, ethical alignment, services, recent media news, and more.
Step 4. Prepare for the Teleperformance Assessment Tests
Practice Tests can be taken online at JobTestPrep.
Spending about 30-40 minutes per day working on practice papers can help to improve your performance on the tests. These will help you to prepare for Teleperformance assessment questions.
Step 5. Arrive Early
Be sure that you are present at any interview or testing stage at least 10 minutes early.
Being early demonstrates that you are eager for the position and the opportunity. It can also show organizational skills.
Step 6. Use Evidence for Interview Claims
It is important to carefully back up statements you make in your interview (or application form) with evidence and examples.
You can also use statistics and information you’ve gathered. You might want to take in a portfolio with raw data so that you can demonstrate the skills or knowledge that you have.
If you have a website or projects online, then you can use this to demonstrate claims.
Step 7. Ask Lots of Questions
During the telephone and line manager interviews, there will be some time for you to ask questions of the interviewer.
Asking thoughtful questions demonstrates a strong interest in the role, the company and your future career.
Here are some of the example questions that you might want to use:
- What are the long-term training opportunities available at Teleperformance?
- What inspires you at Teleperformance?
- What is it like working here at Teleperformance?
- What are potential future career paths that can be taken?
- Are there any disadvantages of working at Teleperformance?
- Do you have any concerns about my application?
Step 8. Send a Follow-Up Email
Once you’ve finished your interview, you should write an email to thank the interviewer for their time and the opportunity to learn more about the role.
You can also use this opportunity to express why you think that you are a perfect fit for the position.
And if they noted any concerns about your role, you should consider talking about those concerns and providing more reasons why it shouldn’t be a concern.
Step 9. Ask for Feedback
If you are not successful the first time, take some time to ask the HR department if they have any feedback from the hiring manager.
They might offer advice that can help you improve your applications in the future.
It might also help you secure a position in the future.
Teleperformance is a global outsourcing and customer experience management company that provides customer support, technical assistance, sales and other business process outsourcing services to various industries.
With a vast network of contact centers around the world, Teleperformance aims to enhance customer interactions and improve overall customer satisfaction for its clients.
Many roles are available at Teleperformance where you don’t need to have any experience. Teleperformance will help you get experience to improve the chances of a successful career.
Teleperformance is one of the best-known companies for a work-life balance. Some opportunities are a mix of office-based, WFH jobs and hybrid roles.
Teleperformance works for numerous large enterprise brands. However, they also service small to medium organizations now. Therefore, they have a significant range of customers that any new employee could work for.
You should dress smartly. Smart trousers and shirts are the ideal combinations. You may also wear a skirt or trouser suit with a blouse. In addition, you should also check your shoes and make sure they are formal.
Teleperformance was founded by Daniel Julien in 1978. He started the company with a vision to revolutionize customer service and create exceptional customer experiences by leveraging technology and skilled professionals.
Teleperformance's hourly pay varies based on the job role, location and level of experience.
Entry-level positions may offer competitive starting wages, while more specialized or experienced roles could command higher hourly rates.
It's best to check with Teleperformance's official website or HR department for specific salary information.
To pass the Teleperformance assessment, candidates should prepare thoroughly for the tests that may be relevant to their chosen job role.
This might include language and communication skills, technical knowledge and problem-solving abilities.
Familiarizing yourself with the specific job requirements and practicing relevant skills can improve your chances of success. Take a look at the preparation materials on JobTestPrep.
Teleperformance's starting pay can vary depending on the location, job role and other factors.
Entry-level positions may offer competitive starting salaries, and it's advisable to research salary ranges for the specific job role and location you are interested in applying to get an accurate idea of the starting pay.
To apply for a Teleperformance interview, visit its official website or job portals where it posts openings.
Create an account or submit your resume and complete the application process for the desired job role. If your qualifications match the requirements, you may be invited for an interview.
The duration of Teleperformance training varies based on the job role and complexity of the tasks. Training can last anywhere from a few days to several weeks, during which new employees are equipped with the necessary skills and knowledge to perform their roles effectively.
To get selected at Teleperformance, candidates should demonstrate relevant skills and qualifications that match the job requirements.
A well-prepared resume highlighting relevant experience, good communication skills and a positive attitude can make a difference.
Additionally, performing well during the interview and assessment stages increases the likelihood of being selected for the desired position.
