This is one of the most popular exercises you will come across in your assessment centre. This is because it enables your prospective organisation to see how well you behave with others and is applicable to almost every employee, from a supervisor to senior management.
This type of exercise also allows the assessors to actually test how you respond when put on the spot or dealing with conflict. The key purpose of the exercise is to again see what competencies you display and how your behaviour matches those of the required role. So your ability to perform well in this exercise will have a direct correlation with how familiar you are with the role’s required competencies and behaviours.
As part of your preparation you need to discern from the advertisement, job specification and your knowledge of the organisation the key competencies the role requires. With this knowledge you can then ascertain which behaviours you will be required to show and which ones are most likely to be part of the role-play exercise.
The scenarios will be based on the sort of situations that are very difficult to emulate in any other sort of test or an interview. They usually take a one-to-one format with an Assessor observing the interactions. For example:
• Handling a difficult customer or complaint.
• Disciplining or appraising a member of staff.
• Negotiating a contract or project delivery.
• Meeting to discuss your company’s ‘equality’ record.
• Discussing an aspect of your company merger.
Many assessment centres in the interest of efficiency and cost now conduct these exercises over the phone and record the interactions to be assessed later on. This sort of detail is often not known until you are about to take part in this exercise. It is important to be aware that your role-play exercise has to be homogenous in nature so that each candidate faces a similar number of challenges and experiences.
In some instances organisation will use a specifically trained individual or consultant to conduct the role-play, whilst others prefer to use well briefed actors. If the role-play requires a detailed knowledge of the organisation’s policies and procedures it is often better for someone with in-house knowledge to perform this role, as an actor may have to resort to such answers as ‘I’ll get back to you on that’.
You must keep at the forefront of your mind that this role-play is about you exhibiting the required behaviours and not necessarily providing the ‘best answer’. As part of your own preparation you should ensure that you have both face-to-face and over the phone interactions with a colleague or your mentor. This will ensure that you are not temporarily disconcerted by the style your role-play exercise takes allowing you to display the desired behaviours.
For the majority of role-play’s you will have about 10minutes in which to read the briefing information and then between 20-30 minutes in the actual exchange. This limited time doesn’t usually offer you the opportunity to explore issues in depth so keeping control of the dialogue and reaching your required conclusion or outcome should focus your line of communication and questioning. Your ability and speed with which you come to the main issue will be a direct reflection of your planning and analytical abilities to the assessors.
The most popular behaviours assessor’s are looking for in this exercise are listed below. You must review this list in the context of the actual role and organisation you are applying for so that you can add or amend this list accordingly. Many of these behaviours are best illustrated through your preparation and evaluation of the situation presented to you to handle.
The key behaviours you need to show are:
• Excellent Verbal Communications
• Planning & Adaptability
• Decision Making
• Evaluation & Analysis
• Mentoring & Coaching
• Change Agent
• Customer Focussed
The last three behaviours in this list will be more applicable to certain situations and may not always be appropriate in your scenario. Role-play exercises are described in depth in the 'Assessment Centre' eBook.
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What Format Does an Assessment Centre Take?
Who are the Assessors?
What are Assessment Centre Exercises?
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What is a Presentation Exercise?
What are Group Exercises?
What are Role Play Exercises?